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HAPPY CUSTOMERS

HelloFresh

Customer: HelloFresh

Category: BPO

Channel: Chat

Operation Language: German, Dutch

Our Goal

We strive to deliver a world-class contact centre experience that elevates the satisfaction of HelloFresh customers to new heights.

Achievements

  • Marketing activities were supported by providing access to customers who created a user account on the site and informing them about the campaigns and the system. We helped onboard new clients and provided support services to existing clients.
  • Through our unwavering dedication, we have achieved remarkable success, surpassing a staggering 90% in KPI attainment. In addition, we enhanced the quality of our service by measuring our performance and adjusting it based on the feedback we received.
Who is HelloFresh?
HelloFresh, a culinary giant hailing from Germany, has emerged as one of the largest food providers in the United States.
With its innovative supply chain model and personalized meal kit strategies, HelloFresh has expanded its operations across Canada, Western Europe, New Zealand, and Australia.

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    About Us

    The initial stage of any project is to understand and analyse the needs of our customers. We propose solutions specific to our customer’s needs and always aim to become a valued and strategic partner.

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