+90 216 538 19 00

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20+

years Experıence
Better CX more than ever You + We Better Together Great Place To Work Multılıngual Contact Centre Servıces

18

Multilingual
Contact Centre
Services
  • Turkish, Azerbaijani, German, English, Spanish, Italian, Finnish, French, Russian, Arabic, Norwegian, Swedish, Dutch, Japanese, Danish, Portuguese, Czech, and Romanian...
About Us

We are here to create better CX

  • We help companies deliver world-class customer service.

At Procat, we go beyond traditional approaches, proposing innovative and tailored call centre solutions specifically to the intricate requirements of our customers. Our commitment is to deliver better contact centre management for a better CX for companies.

 

Our solutions are designed to meet and exceed our clients' expectations, ensuring efficiency, satisfaction, and success in every interaction.

What we do

  • CX & Contact Centre Technologies in our R&D centre
  • Inbound and Outbound Customer Support
  • Customer Services
  • Technical Support
  • Collection
  • Sales
OUR SERVICES & SOLUTIONS

Our Solutions for Your Contact Centre

Where we are

CX Centres and Offices

01

Istanbul

02

Ankara

03

Izmir

04

Antalya

05

London

06

Dubai

Istanbul

A world-class contact centre right in the heart of Istanbul, one of Europe’s largest metropolises!

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Ankara

We convey our experience in the field of the contact centre to the capital.

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Izmir

Pearl of the Aegean, the world’s oldest modern developed trade centre; Izmir.

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Antalya

We conveyed our experience in the field of the contact centre to whole new geography.

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London

Our London office is a gateway to a dynamic network of new business opportunities within the contact centre sector.

Dubai

With this strategic expansion, we aim to explore untapped market opportunities and expand our footprint in the dynamic realm of the contact centre industry.

Sustaınabılıty ın every step

Happy Employees, Happy Customers

Environmental Solutions

We are replacing our conventional business cards with digital ones.

We are replacing our conventional business cards with digital ones.

Automation Rate

We offer solutions and technologies that increase...

We offer solutions and technologies that increase automation rates for our planet and our customers.

Technology Donations

To make technology accessible to everyone, we donate technology...

To make technology accessible to everyone, we donate technology to supporting institutions, especially children and disabled individuals.

Social Responsibility

We bring about public-benefit projects by cooperating...

We bring about public-benefit projects by cooperating with prestigious and trustworthy associations, and we keep up our active struggle thanks to our employees' effective participation and support.

Loyalty

15% of our employees have been with us for at least...

15% of our employees have been with us for at least 7 years. In addition, we received the "Best Employers" and

Participation in Decisions

By establishing motivation teams, we prepare surveys...

By establishing motivation teams, we prepare surveys through our internal communication channels and make decisions together.

PROCAT
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WORK WITH US

Our Approach

  • Customisable technology

    R&D Centre: We have customisable technologies and an experienced technology team.

  • Reliable brands, niche projects

    We prioritise growth through niche operations, regardless of their size.

  • Tailor-made CX solutions

    We strive to offer an excellent CX at all times, regardless of the scale of the operations.

  • CX centres where you need

    We can establish additional sites and deliver top-notch service to meet your needs wherever needed.

  • Multilingual HR expert

    We are highly experienced in recruiting in all the languages you need.

Happy Customers

Our Happy Customers

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