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Fenerbahce

Customer: Fenerbahce

 

Category: BPO

Operation Language: Turkish

 

Technology: Qua Services (CPM)

 

Our Goal

Our aim was to work with Fenerbahce to improve the quality and consistency of their communications with their supporters. We aimed to improve the loyalty of the fans by improving their experience when dealing with the contact centre, focusing on a proactive, customer satisfaction-based process.

Achievements

  • Customer satisfaction rates increased by outbound calls.
  • Team managers are able to easily monitor the performance of their employees and area for process improvement
  • Customer experience levels have improved day by day.
  • Customer representatives’ bonuses are distributed more fairly, based on real data.
  • The motivation and loyalty of customer representatives have increased.

Who is Fenerbahce?

Founded in 1907 as a sports club, Fenerbahce is one of the most successful and popular sports clubs in Türkiye’s football history.

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    About Us

    The initial stage of any project is to understand and analyse the needs of our customers. We propose solutions specific to our customer’s needs and always aim to become a valued and strategic partner.

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