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Customer: Karaca
Category: BPO
Technology: Genesys PureConnect
Channel: E-mail, Livechat, Inbound, Outbound
Operation Language: English, German, Romanian
We are committed to delivering an impeccable and measurable customer experience by offering swift and solution-oriented support across all communication channels where Karaca engages with its valued customers.
Who is Karaca?
Karaca, a prominent player in the glassware sector since 1973, has expanded its operations to 12 countries in Turkey and abroad. Karaca continues to shine as a global brand with an extensive network of 800 dealers and over 1000 sales points.
The initial stage of any project is to understand and analyse the needs of our customers. We propose solutions specific to our customer’s needs and always aim to become a valued and strategic partner.
