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HAPPY CUSTOMERS

Taze Direkt

Customer: Taze Direkt

Category: BPO

Technology: Interaction Desktop

Operation Language: Turkish

Our Goal

In our Tazedirekt operation, we aim to keep customer satisfaction and sales rates at the highest level by providing uninterrupted and fast service to Tazedirekt’s customers.

Achievements

  • Through the reporting system, we identified areas for improvement based on performance measurements and feedback received through calls.
  • Our team has successfully implemented a robust training and examination system to foster continuous growth and development for all team members.
  • The management of workload during operations became more efficient.
  • We distributed premiums using reliable data and fair management systems. This helped us maintain our goal of having happy employees and satisfied customers, ultimately leading to our operations’ success.

Who is Taze Direkt?

Migros, which builds the retail of the future by creating “value-oriented service at every moment of life”, offers innovative solutions that add speed, convenience and value to its customers in every aspect of their daily lives and acts with the vision of always being the first trusted and preferred address with its unique shopping experience. Migros One is a pioneer in the food and retail technology sector, with its brands Migros Sanal Market, Migros Hemen, Migros Ekstra, Migros Yemek, Migros One Kitchen, Macroonline and Tazedirekt.

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    About Us

    The initial stage of any project is to understand and analyse the needs of our customers. We propose solutions specific to our customer’s needs and always aim to become a valued and strategic partner.

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