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AgeSA

Customer: AgeSA

Category: CX, CPM, Speech

Technology: Speech Analytics, Genesys Solutions

Our Goal

For over seven years, we have provided contact centre infrastructure with Genesys Solutions to ensure consistent service across all customer contact channels to deliver a seamless experience for customers calling the AgeSA contact centre and our Speech Analytics Solution to discover insights from customers calling the AgeSA contact centre.

Achievements

  • We provided a proactive and customer satisfaction-focused contact centre, enhancing the customer experience.
  • Representatives experienced a fairer evaluation process.
  • Thanks to our Speech Analytics solution, AgeSA identified areas for improvement, ensuring higher service quality.

Who is AgeSA?

One of Turkey’s leading private pension and life insurance companies, AgeSA Hayat ve Emeklilik A.Ş., was established on 31 October 2007. AgeSA, the joint investment company of Sabancı Holding, Turkey’s local strength, and Ageas, a Belgian insurance company, serve in private pension and life insurance

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    About Us

    The initial stage of any project is to understand and analyse the needs of our customers. We propose solutions specific to our customer’s needs and always aim to become a valued and strategic partner.

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