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HAPPY CUSTOMERS

Migros Yemek

Customer: Migros Yemek

Category: BPO

Operation Language: Turkish

Our Goal

We carry out communication processes with restaurants so that the developing and growing Migros Foodservice network can be expanded and used actively by more customers.

Achievements

  • The reporting system allowed us to identify areas for improvement based on feedback and calls received, making it easy to measure performance.
  • We have fine-tuned our services to deliver swift and efficient solutions, ensuring an enhanced customer experience.
  • We successfully ensured that the operations workload was easily manageable.
  • The satisfaction of the customers has been steadily improving. By increasing the motivation of our customer representatives, we have also been able to increase our efficiency.

Who is Migros Yemek?

Migros, which builds the retail of the future by creating “value-oriented service at every moment of life”, offers innovative solutions that add speed, convenience and value to its customers in every aspect of their daily lives and acts with the vision of always being the first trusted and preferred address with its unique shopping experience. Migros One is a pioneer in the food and retail technology sector, with
its brands Migros Sanal Market, Migros Hemen, Migros Ekstra, Migros Yemek, Migros One Kitchen, Macroonline and Tazedirekt.

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    About Us

    The initial stage of any project is to understand and analyse the needs of our customers. We propose solutions specific to our customer’s needs and always aim to become a valued and strategic partner.

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