Instagram Linkedin
Contact Us
Instagram Linkedin
HAPPY CUSTOMERS

Trendyol

Customer: Trendyol

Category: BPO

Channel: LiveChat, E-Mail, Inbound

Operation Language: English, German, Azerbaijani

Our Goal

Our aim in Trendyol operations is to maximise customer satisfaction with 365 days of uninterrupted service by providing fast and result-oriented solutions to customers.

Achievements

  • Customer satisfaction increased significantly.
  • Sales increased as the customer experience was more accessible and more enjoyable.
  • The number of customers increased, as did the number of vendors.
  • Fair management of the workload in operations was ensured.
  • Instant reporting and equity in the workload significantly increased employee satisfaction and retention.
  • In this way, precious metal trading activities within the site were increased. Customer satisfaction was improved by providing instant solutions to customers accessing via the Live Chat, and we also supported other clients using the channel of their choice.

Who is Trendyol?

Trendyol was established in 2010 to provide its customers and sellers with a flawless e-commerce experience.
Trendyol is Turkey’s leading e-commerce company and one of the world’s leading platforms. It is also the first startup in our country that exceeds a valuation of $10 billion – the first Turkish decacorn.
Trendyol digitizes tradesmen and SMEs, reaching more customers and expanding their businesses. Trendyol, which supports and promotes the participation of women in the digital economy, domestic production, and production, significantly contributes to the country’s economy and employment opportunities.

Unlock Exclusive Insights: Request our case study & join our newsletter today. Sign up now!

    About Us

    The initial stage of any project is to understand and analyse the needs of our customers. We propose solutions specific to our customer’s needs and always aim to become a valued and strategic partner.

    Company

    Services

    Locations