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Türkiye Finans

Customer: Türkiye Finans

Category: CX, Speech

Channel: Genesys Solutions, Text to Speech (TTS), Voice Biometrics

Our Goal

With our experienced technology team and cutting-edge technologies, we enable seamless and swift communication for Türkiye Finans’s customers.

Achievements

  • Our consultancy services and advanced technologies significantly benefit Türkiye Finans’s contact centre operations. Uninterrupted and efficient communication enhances customer satisfaction while ensuring faster and higher-quality customer service.
  • Security measures like Voice Biometrics simplify customer authentication processes, offering a reliable and secure user experience.
  • Our Text-to-Speech solution speeds up customer service processes, enhancing the efficiency of the contact centre and contributing to quicker resolution of customer issues.
  • Our top-level secure video calling solution facilitates remote customer acquisition.
  • Modernising the contact centre with these technologies enhances Türkiye Finans’s competitiveness, strengthening customer loyalty.

Who is Türkiye Finans?

Türkiye Finans is one of Turkey’s largest participation banks, offering innovative and high-value products, services, and solutions to a broad customer base in the commercial and retail banking sectors.

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    About Us

    The initial stage of any project is to understand and analyse the needs of our customers. We propose solutions specific to our customer’s needs and always aim to become a valued and strategic partner.

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