At Procat, we prioritise data privacy, security, and business continuity to ensure the success of your customer interactions. We understand the critical nature of your data and the importance of building trust with your clients. That’s why compliance is at the core of everything we do.
We are committed to safeguarding customer data and adhering to the strictest privacy regulations, including KVKK (the Turkish equivalent of GDPR) and ISO-IEC 27701:2021 (Personal Data Management System). We implement robust data governance practices to ensure transparency and control over your information.
We maintain the highest level of information security through internationally recognised standards like ISO/IEC 27001:2013 (Information Security Management). We employ industry-leading security measures to protect your data from unauthorised access, breaches, and other threats.
We are prepared for any disruption with a comprehensive Business Continuity Management System (ISO 22301:2012) in place, ensuring uninterrupted service and minimal downtime, so you can always deliver exceptional customer experiences.
In addition to the above, Procat adheres to a wide range of industry standards to deliver exceptional service in all areas. See a complete list of our certifications on the right.
By choosing Procat, you gain a partner dedicated to compliance excellence, allowing you to focus on what matters most – building strong customer relationships.
We have developed and implemented comprehensive policies and procedures to ensure compliance.
Our team members receive regular training to stay up-to-date on compliance requirements.
We regularly conduct internal audits and monitoring to ensure proper compliance processes.
We collaborate with regulatory bodies, industry organizations, and legal experts to ensure compliance.
We take compliance seriously, confidently run your contact centre safely, and provide clear and transparent communication about our compliance practices to give our customers peace of mind.
We welcome feedback from our stakeholders and use it to improve our compliance processes continuously.
We stay ahead of evolving regulations and industry trends, ensuring our compliance practices remain current and effective.
The initial stage of any project is to understand and analyse the needs of our customers. We propose solutions specific to our customer’s needs and always aim to become a valued and strategic partner.